Daraz prefills the 5 stars for each review!!! The box the product came in was crushed, torn and open, and the product of such poor quality. I wonder why they are still on operations although they had so many bad reviews. Then I spoke to a male agent who passed it to the relevant team and then the relevant team has said a mail mentioning the steps to return the item. The first so called customer service agent told me to get a refund. 63 Daraz reviews. Customer service agents are not helpful at all. I believed her and when I checked the email it was no-no. They make sure to deliver the customers responsibly and at the earliest. Help Center Order Shipping & Delivery Payment Returns & Refunds Purchase Protection Track my Order. Rubbish online shop ever. I am moving country and before that have to move house so need to pack up my desktop, which is why I was buying a laptop. Daraz is an online marketplace and logistics company which operates in markets of South Asia and Southeast Asia.It was founded in 2012 as an online fashion e-commerce marketplace in Pakistan by Muneeb Maayr Founder) & Farees Shah (Co-Founder) at the based venture builder, Rocket Internet.Daraz Group operates e-commerce platforms and logistics service in Bangladesh, Myanmar, Nepal, Pakistan … No warranty for products. Many do not find it reliable or trust worthy. I am still waiting for my refund... Well there’s no point in having a customer service. (I think,) and whenever anyone is placing an order plz first check reviews and ratings of it And until I pressed not even an acknowledgment that they screwed up. You’ll find more examples in the table below. Daraz is the most simplest and reliable platform to expand your existing business or starting a new business. Daraz.pk, Daraz Online Shopping, Daraz Reviews, Daraz.pk Products. I offered to pay for Certis, Daraz weren't able to deal with this request. So, it is high time for daraz to improve their service offerings and create a loyal customer base. Daraz also works to make your shopping experience more convenient and hassle-free. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. I bought a skull candy headphone from them like a month ago, it costed above RS.5000. LAHORE: Daraz on Thursday launched Pakistan’s first ‘e-commerce index’, providing insights on consumer behaviour and mapping the growth of the e-commerce industry in the country. The item I ordered was NOTHING like what was described on the website. You hope that it is just incompetence but by reading some other reviews this may actually be their business model! I ordered a painting kit and they sent me a picture. Daraz Future Leadership Program. The order number is 202257262501523. Sell on Daraz. My skull candy hp broke just after 2 weeks of use, i regret wasting my money on that thing. Overall, it was a terrible experience. And they won’t even pickup we have to go to a station to drop it :(. Sale and discounts are also an important function of Daraz's online shopping experience. So should work for videogames I guess, but I'd prefer to select things at a physical store tbh. It says, it takes 24h to process. Learned my lesson, so won't be bothered dealing with Daraz Sri Lanka going forward. Cookies help us deliver our Services. Paid for a computer, waited 11days, nothing. Granted, you get a warranty by buying from Daraz but it may not be a deciding factor for some people. Press question mark to learn the rest of the keyboard shortcuts. when I did a live chat they told me they will get back in another one day. Daraz understands how troublesome this process can be which is why to ensure the trust and confidence of our customers, Daraz has introduced Fulfilled by Daraz (FBD) to make shopping online through Daraz a hassle-free and convenient experience! Mati-Ullah is the Online Editor For DND. Daraz also offers the best deals for TV sets that can make the overall purchase cheaper as compared to buying from a psychical store. The store aims to provide the best service to is customers. Daraz is owned by the CDC Group – the UK Government’s Development Finance Institution ... An authentic and reliable website with good quality products from TCS courier service. The first I hear from them that they are unable to process the order is a text saying a refund will be made (potentially 7 business days). All you need to do is take orders online, pack them up properly, and rest leave it to Daraz. Avoid this website !!! Daraz PK … The relevant division will not get back to you at all, Scam Team I would say! Even with covid 19. I ordered a M5 smart watch in 6th October and in the next day that means in 7th October the watch is not working. Twitter. They does no good at all. Previous article Who owns operation against terrorists in Punjab. Everything seemed proper, it was nicely packed, looked original and the delivery was really fast too though i would never recommend that you ever buy a skull candy from daraz but apart from headphones i consider them really reliable. Checked with service centre who confirmed the computer was available but due to Covid could not be sent. Don’t purchase from them!They cheat you a lot, They get the cash and delay the delivery as they can earn interest from The Bank!The customer service is Horrible! I placed an order for a mobile, order was confirmed, processed, and then after about five days was cancelled without any communication. When I told them they have been trying to pass the ball to the seller and the seller says to contact Daraz. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! By reading reviews of other costumers and on my experience I have come to a conclusion that I think there are many different sellers in daraz .some of them are good and trustworthy. Despite their website stating that refunds take 5-7 days, I have been trying to get a refund for a product for over a month. Offering the benefit of convenience and increased affordability, Daraz is your most reliable online shopping store. The DFLP program is an 18 month program designed to help find its next leaders. © 2020 Trustpilot, Inc. All rights reserved. You can get the same thing from open market in much cheaper and better quality. Just wasting time and money on this company. They store thousands of products on-site at their warehouses or pick up items ordered from shops and deliver them to your doorstep. A free inside look at company reviews and salaries posted anonymously by employees. Aw I'm not too sure how reliable it is. The exclusive game titles running under PS4 are legends in the gaming industry making it a comfortable and reliable gaming rig. So that if a big company decides to start their operation in Bangladesh, such as Amazon Daraz will have its loyal customer base. Not only did Daraz not check the goods were available but they told 2 lies about it. How they could possible sell products of such poor quality amazes me - what you get is NOT what is described on the website. I sent a return request and they cancelled it. When you send a message to the seller he/she says to contact Daraz. Daraz is a global online marketplace with ecommerce stores in Sri Lanka, Pakistan, Bangladesh, Nepal and Myanmar. Bought some clothes for wife and it came fine and pretty fast. Daraz is among best websites for online shopping in bangladesh that promises fast, reliable and convenient delivery of products to your doorstep. In Pakistan, the closed-loop Daraz Wallet has … CUSTOMER CARE. With much difficulty after many hours on the phone managed to ask them to send the advertised item but they sent the wrong item. I'm very unhappy about this. Daraz PK has a consumer rating of 2.42 stars from 60 reviews indicating that most customers are generally dissatisfied with their purchases. Daraz facilitates fraud. Unless you order a genuine item and get it right be prepared to go through a hell alot of hassle. On top of that, they make it incredibly hard to contact them to make a return - the chat support is the most unhelpful, and their hotline doesn't have the option to speak to a customer service agent, just some recorded BS. To return an item I didn't receive my order!! If I could give them 0 stars I would. This put me in a very inconvenient situation. Relatives bought a PS4 from there at a pretty good price a few years back. It does have competitive prizes and great discounts. They don’t care about the customer satisfaction.Even though they say the products are authentic it’s not at all authentic.Daraz takes 7-8 Days to deliver an item to Colombo which is silly.The customer service agents can only say We have escalated the issue to relevant division. login. In 2020, they should have check first by sending an email so I can confirm it was me before creating the accout. Daraz also strives to improve your shopping experience … Everything seemed proper, it was nicely packed, looked original and the delivery was really fast too though i would never recommend that you ever buy a skull candy from daraz but apart from headphones i consider them really reliable. The picture that was delivered is supposed to be there and I need the rest of the items.Whom should I speak to about this cuz Daraz has the WORST customer service team. But the selling liars are precious Diamonds for the Daraz Management. Track my Order. Only Money is what they need & not the customer satisfaction. Irritates the customer. Feels like a hit and miss situation. best online shop in Sri Lanka! Daraz makes a promise of giving you affordable prices, reliable products, safe shopping, secure payments, prompt deliveries, and easy return/exchange. It has a wide and assorted range of products including clothing, electronics, mobile phones, home and living, health and beauty and much more. Daraz has built a robust payment infrastructure that is localised to each market. … Daraz is an online store that provides branded products for men and women across clothing, footwear, apparel, jewelry, and accessories. Worst place to buy products. Very great service! You should definitely write up a review for that product if you haven't already, always nice to help others :). Very bad customer service and please don’t buy anything from them. They never came back to me. So don't shop with Daraz avoid them they are not reliable. Cannot recommend Daraz! They sell cheap stuff which is not up to standards. As with the Indian reservation example above, it is illegal to not pay taxes on cigarette purchases. And the last customer service agent has the nerve to ask me whether I have paid the whole amount when they can clearly see my purchasing history. There is no fraud at Daraz Pakistan, you can shopping online at Daraz with full confidence. However, the editor recommends that you always follow the best online shopping practices to avoid any hassle at … Daraz, the leading online shopping platform in the country, has launched Fulfilled by Daraz (FBD) – a service complemented by the company’s four warehouses located in Karachi, Lahore and Islamabad to ensure that customer’s orders are packed and shipped to their doorsteps in a reliable, safe, secure and fast manner. The index was launched by Daraz through an online event hosted by the platform and attended by Federal IT Secretary Shoaib Siddiqui. and check before you pay, you could save yourself some trouble, Cheers :). In 2018, the e-commerce store was acquired by Alibaba Group. Daraz being the trusted online shop in Bangladesh aims to provide a trouble-free shopping experience for the people of Bangladesh but is also providing ample opportunity for international online shopping from Bangladesh. She said the time limit has already passed but she'll try to get me one via email. Facebook. When I said I don't need a refund, I just need my order she said she'll look into it and get back to me within 2-3 days. Daraz.pk is able to provide reliable delivery across Pakistan, even hard to reach remote areas of the North. They are just time passers! Our mission is to make it easy to do business anywhere in this digital era. Daraz | 192,034 followers on LinkedIn. It does so by providing secure payment options, quick deliveries, easy return/exchange and reliable product warranties. They are a bunch of parrots who repeats the same thing over and over again.Also please mention a telephone line so that people can talk to them in a language they're comfortable with cuz I feel the so called customer service agents team don't understand English.Disappointed! Returning a product is a not upto the standard but other than that I find it as a very easy and safe place to order anything in srilanka. We start to work firstly with Daraz Bangladesh which is well known and reliable online shopping platform in Bangladesh and Daraz is also trusted by the consumers in Bangladesh therefore, SCG Smart Build Bangladesh has decided to work with Daraz Bangladesh to open the online shop to offer the good quality of the products on Daraz. Daraz.lk | Disappointing After service - Warranty, Horrible Process! Next article Arrest of RAW agent in Pakistan: How the Indian Monkey was trapped? Daraz.pk is the largest E-commerce Network in Pakistan and we all know what is the reason behind of a successful Network. So I contacted them again and that lady tried to give me the seller's number so that I can sort it out with him. For video games i recommend you personally go and get them from a good store, i don't know what sort of video games you're talking about but if you want games for like the Xbox One X or a ps4; go get them yourself but if for some reason you're incapable of going to a store or there isn't a good one nearby then yeah... Daraz would be fine in my opinion. Daraz provides all of its sellers the facility of fast and reliable shipping of products. Experience online shopping in Sri Lanka with Daraz.lk by purchasing genuine quality products showcased by verified sellers across the country that will … Daraz makes a promise of giving you affordable prices, reliable products, safe shopping, secure payments, prompt deliveries, and easy return/exchange. Mati. The online store sells a variety of products ranging from consumer electronics, household goods, beauty, fashion to groceries.