Section 5 of the Federal Trade Act. Consumer Act of the Philippines What can a consumer do if he has a complaint? Identify the problem and what you believe would be a fair settlement. The Consumer Protection Bureau enforces a section of the Federal Trade Commission Act known simply as “Section 5”. The rights of return in terms of the Consumer Protection Act are in addition to any other right in law between a supplier and consumer to return goods and receive a refund. E: fm.acosta@thefirmva.com On December 19, 2017, the Gift Check Act of 2017 (Republic Act No. Short Title - This act shall be known as the "Consumer Act of the Philippines". Calmly and accurately explain the problem and what action you would like taken. Dalaten said that on the “No Return, No Exchange” policy, consumers can avail of the remedies only when products are found to be defective and “change of mind” is not covered under the Consumer Act of the Philippines. You should be able to get a repair, replacement or refund if: products or services don't do what they are meant to, or are defective; products or services are different from their description, eg on packaging or in advertising Send letters to The Consumer, Lifestyle Section, Philippine Daily Inquirer, 1098 Chino Roces Ave. cor. ARTICLE 2. By Franchette M Acosta, senior partner, V&A Law. This section of the FTC outlines that consumers should be treated fairly, and not deceived or put at risk due to unfair or deceptive acts performed by businesses. "The Consumer Act of the Philippines" REACTION/COMMENTS: It is the policy of the State to protect the interest of the consumer, promote his general welfare and to establish standards of conduct for business and industry. • RA 7394 is the Consumer Act of the Philippines which took effect on July 15, 1992 It is the policy of the State to protect the interest of the consumer, promote his general welfare and to establish standards of conduct for business and industry. 10962) was signed into law. 2. 3. You can ask for a remedy under the Consumer Guarantees Act (CGA). In instances not dealt with above where a consumer returns an item to the supplier, the return will be dealt with in terms of the supplier’s own returns policy. 7394 What is R.A. 7394? The objectives of this Act is all focused to the welfare, protection and rights of all the consumer in the Philippines. Go back to where you made the purchase. Repairs, replacements and refunds are known as remedies. transaction covered by the Consumer Act of the Philippines (R.A. 7394) through electronic means under the E-Commerce Act (R.A. 8792) WHEREAS, Republic Act No.7394, otherwise known as the Consumer Act of the Philippines, declares that it is the policy of the State to protect the interests of the 4. It is the policy of the State to protect the interest of the consumer, promote his general welfare and to establish standards of conduct for business and industry. Republic Act No. The preamble of the law reiterates government policy of protecting and promoting consumer welfare and establishing standards of conduct of business. Republic Act 7394 (RA 7394) is the "Consumer Act of the Philippines" which was promulgated on July 15, 1992. 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