As i literally just got off the phone with amazon "brilliant" costumer support. I feel as though they are taking too long for a refund. Since I actually pd for the 20d item anyway, I … I have done trade ins and accidently sent in the wrong item, which they returned. In olden times, Amazon gets a toaster, refunds the price of an X-Box. We point out that the wrong item has been returned and cannot process a refund until the correct item has been returned. You open your door and there, sitting on your welcome mat, is a clearly marked package from Amazon. I was scrolling through the product reviews on our items last week and came across a 1 star review left by a customer that was clearly on the wrong item. Up to 50% of the item price. You tell Amazon you ordered an X-Box but got a toaster, and ship the toaster back. The lady on the phone at the return center literally told me that there is absolutely nothing she can do and has no options for me. Sometimes, you need to understand the situation of the other party too. Basically the battery sucked. This isn’t legal advice rather it is my personal experience. Exchanging or replacing an incorrect order with the right one; 1.3 3. I'ts just I called them about 3 times already and I keep getting different reps. Something like this happened with me few years back. So, Amazon was a new experience for me too. My suggestion (again not legal advice) is keep calling until you get someone who will help. The order # is D 01- 7001656-4115454. Accidentally Returned the Wrong Item to Best Buy, Where to Go from Here My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. As soon as the package was delivered to the buyer, they open a SNAD return case saying it was defective/damaged. Amazon will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. Another Amazon employee here who deals more with stuff like this. Do NOT delete this post - Instead, simply edit the post with the requested information. 3. Amazon Devices. You buy a cheap toaster at WalMart. The same fucker had 3 different listings with pictures of the discontinued cans and at a MUCH higher price than the normal full throttle, first return went smoothly, then the next two I spent hours apon hours talking to person in india trying to give me the run around... Amazon is designed to take small losses, but they will defend the seller first. In each return shipment, the item with the highest per-shipment cost determines the per-shipment fee; per-item charges are applied according to the products you're returning. ... Amazon Warehouse – get returned items or mildly damaged products for knock-down prices. Extended Returns Information - For the 2020 holiday season, most items shipped between 1 October, 2020 and 31 December, 2020 can now be returned until 31 January, 2021. When you send your item directly to the third party repairer, you'll receive a confirmation email once they receive it. If so, then it might be too late if they already opened it. If amazon provided the shipping label, make sure you get that tracking number when youre talking to them. We send these items back to the person and mark their account as Fraud. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us . 6. Head to your order list and the option is right there. I appreciate your response. If you want your money back for the item, click the refund button. Just get your money back. It's very easy. You should get this taken care of easily. All of the items being of very minimal cost. Title: Amazon.com sent wrong item, I returned, still won't refund. first off I'll try and explain my situation. Not just free shipping back to Amazon, Amazon still charges you, the seller, their share of fees, returned or not, Amazon’s fault or not. Amazon Devices. We scan the items serial number to the invoice, when this happens to us we take plenty of pictures showing exactly what was returned and then attach a copy of the invoice to the reply on Amazon messaging. So I successfully returned the 20d item, and got back the 40d - which I wanted to return, too, but actually HAVE the 40d item - not working-. Now I'm stuck with a faulty pair of headphones and accidentally returned my working pair of headphones. I call them multiple times, and they won't issue my refund because I returned them the wrong item, even thought they sent me the wrong item to begin with. If it was a third party seller they may be correct. I didn't realize the mistake until over a week later when I was about to return the other one to Target and happened to pull it out to try to repack it better, and that's when I noticed that the handle was black instead of red like on the box. When a customer initiates a return of an item ordered via Prime shipping, Amazon immediately issues that refund, without waiting for the item to be returned. Amazon Devices such as Kindle e-readers, Amazon Fire TV devices, and Echo devices and their accompanying Amazon accessories purchased from Amazon.com.au can be returned within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind as long as they meet the conditions applying to change of mind returns noted above. I ordered a collectible statue on amazon for $90. Our returns policy will revert to standard for items sent after 31 December, 2020. Im really frustrated as I'm typing this. Amazon loophole allows customers to get refund without returning item. Yes I'm aware of that. Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.com or seller error. Amazon voluntarily extends this policy so items can be returned inside 30 days, but acts against customers who do it too often. There are various ways in which this crime is committed. Amazon returns are just part of the game for sellers on the world’s largest and most lucrative marketplace. Explain any problems from the previous associate. You agree and accept that the returned product will become Amazon’s property, and that Amazon is therefore entitled to sell it to third parties at Amazon… i know it sucks, but just keep calling. If you ever wondered how easy or how hard it is to return an item to Amazon, I'm going to show you in this video. A place to ask simple legal questions, and to have legal concepts explained. I would like to share my two experiences here: Amazon was just trying establish itself in Indian markets those days. The item will be inspected and the issue will be diagnosed. I say I get a couple a week like this. I did and now they want me to call again on July **,****. I'll try that, thanks. Now, you might be one of the real people who actually got the wrong item delivered, but if there is any history at all of returned items for being incorrect they might have straight-up flagged your account. Just contact Amazon customer service and let them know you’d like a refund. There are various ways in which this crime is committed. Purchases from Prime Video can be canceled within 24 hours of purchase provided you have not attempted to stream/download the video. March 31, 2016 facebook. This might not have ever happened to you, but judging by the Amazon reviews we’ve seen, it must happen quite often. Here's a selection of some of the complaints we've seen about Amazon Prime on our forum: Bluehoops says: "I got an unexpected balance appear on an old credit card, and on investigation discovered that Amazon had deducted £79 from my card as an annual charge for their Amazon … I'll be chasing up the postage refund tonight. Close. And am I screwed? Has it been delivered? Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a … How to Return, Cancel Items You Accidentally Bought on Amazon. I offer a 30 day return so therefor the SNAD return was automatically approved by ebay. How to return Amazon items the right way: Fast, easy and usually free. Amazon generally tries to make things right. good luck. Archived. If after doing so, you believe this was in error, or you’ve edited your post to comply with the rules, message the moderators. It does not seem like Amazon has a system to resolve these situations once the initial determination has been made outside of their normal customer service chain. Sometimes, they can be faced with the decision to keep or return a product that has been wrongly sent to them. I've returned the item, and no, I couldn't get postage with auspost less than $100 (It is the best part of 5kg). Orders that are returned to us as undeliverable are not able to be re-shipped. I accidentally put them in the wrong boxes and I returned the cheaper Target one to Bed, Bath and Beyond, and they gave me a store credit. I’d tell them I’m an extremely dissatisfied customer who feels like they have taken my money and given nothing in return - what would you call that? Amazon Appstore and Digital Music purchases are not returnable after purchase. Amazon Video If you never intended to watch the film version of Pride and Prejudice and Zombies but accidentally purchased it, you can get a refund within 24 … Please read our subreddit rules. The item was received and the third-party seller provided verification of delivery. I never had this problem before. Instances where Amazon sent the wrong item can take place any time. I usually send them a photo of what was sent together with a photo of what was returned. As i literally just got off the phone with amazon "brilliant" costumer support. r/amazon: All things Amazon: Amazon.com, Amazon Prime, Prime Video, AWS, Kindle, Echo, ... What happens when I return the wrong item? Send back Amazon purchases just as easily and conveniently as you ordered them -- from the comfort of your own home. Any recourse? I would first call them and record the call so you have something to show if they ask. I have a 5 year old clean account with hundreds of orders. Also, if you accidentally buy a digital song or album with Alexa you can request a return and refund within 7 days of date of purchase. Inspect the items that are returned to you. Send them any pictures you have. How buyers can return a defective item ordered from Amazon; 1.4 4. Any recourse? If you're having difficulty accessing, playing, or downloading an item after purchase, contact Contact Us. I guess so because I received the refund. 1 Ways to respond when an Amazon seller sends the wrong item. You order an X-Box. LocationBot 4.97 23/269ths | Report Issues, my experience with amazon is that they generally will do anything to make the customer happy. Return fraud is the act of defrauding a retail store via the return process. So i can't even do chargeback on them. I would take a strong line with this too. If not, you might be able to contact the carrier. Say a customer returned a product just because amazon shipped it late, buyer got their full refund, your item get returned back to inventory, Amazon still will charge you their service fees, for a sale didn’t really take place due to their fault. It appears you forgot to include your location in the title or body of your post. i continued to call for months until i got someone who listened to me and gave me more options. I could understand if there were evidence that I … I accidentally ordered the wrong item on Amazon prime for my kindle. Returned wrong item. Request a refund or a replacement for the item. Return fraud is the act of defrauding a retail store via the return process. Am I screwed? I ordered a set of Sennheiser 598's (black version) and when they came, they didn't work. Once the refund is initiated, it typically takes 3-7 business days to show on your account. Thanks. I usually send them a photo of what was sent together with a photo of what was returned. Close. (I'm a collector, so the box itself is really important. Please update the body of your original post to include this information. long story short, no one on amazon’s end would help me out after 4/5 phone calls. Press question mark to learn the rest of the keyboard shortcuts. Please review the following rules before commenting further. I ordered a collectible statue on amazon for $90. So i just ship the item next day and thought the issue would be resolved. Amazon voluntarily extends this policy so items can be returned inside 30 days, but acts against customers who do it too often. Returned wrong item. Press question mark to learn the rest of the keyboard shortcuts. Original Post: Hi. I work at a dog kennel, so there’s a fence with a gate at the front door. First off, go to the Returns Support Centre and click on ‘return items'. If you inspect a returned item and find that it’s unopened and still in new condition, you can send it back to Amazon to sell it. Do not advise posters to call the media, post on social media, or otherwise publicize their situation. they accused me of never sending an item back for return when i clearly did. I sold a item to a buyer recently. Do not reach out to a moderator personally, and do not reply to this message as a comment. While you might be getting screwed, the scenario you mentioned is a HUGE scam from the consumer side against Amazon and they aren't like they were before and just ate the costs. By Chandra Steele. This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. When it got delivered, I opened a package , and there was an entirely different item. Amazon does have the right to deny your claim if one or more of the following circumstances are met: The item received was the same as described by the third-party seller. They had the best price at that time. CDs, DVDs, VHS tapes, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap) 50% of the item price. Just contact Amazon customer service and let them know you’d like a refund. Keep a record of the return notification email from Amazon. Disabling it will result in some disabled or missing features. We were open at the time, but the driver didn’t bother to even get the package next to the door. 3 of the items took maybe 10 minutes to get the money back in my account after I dropped it off at my local ups drop off location. I am struggling to find who I can contact to put this right. 2. Accidentally Sent the Wrong Item Back to Amazon Hello all, I've done something pretty stupid. Today, the package came back and the item … Hi,*I returned a wrong item and have not received a refund. Also, the 2 returned items … I had them returned to me and they all worked fine. Keep digging with those folks. it took 3 months to get my $80 refund, but my advice is to continue to call. By Chandra Steele. Gonna keep calling them. Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a … I contacted Seller Support regarding this as it is clearly for the wrong product (not even a product we sell) asking if it could be removed for this reason. All things Amazon: Amazon.com, Amazon Prime, Prime Video, AWS, Kindle, Echo, and more! How to return Amazon items the right way: Fast, easy and usually free. Returning wrong item to Amazon.. Archive View Return to standard view. And the worst part is, i payed with gift card that i received as a gift. ET Online NEW DELHI: One reason online retailers such as Amazon have been able to pull customers from brick-and-mortar stores is the 'no questions asked' return policy. Amazon Devices such as Kindle e-readers, Amazon Fire TV devices, and Echo devices and their accompanying Amazon accessories purchased from Amazon.com.au can be returned within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind as long as they meet the conditions applying to change of mind returns noted above. So now I'm stuck with a knock-off battery that I basically paid a lot for. Some items cannot be returned. I had two items that looked pretty similar except for the part number, so I must have accidentally picked up the wrong one to ship in my rush to ship the item. What do I do in this situation? I actually spend a good few hrs researching the topic today. People caught on that Amazon would just refund like crazy, no questions asked, so the scammers, a few years back, started going after Amazon like crazy... Order something, say they didn't receive it... then Amazon started having their drivers take pictures... then the scammers started saying I received the package but the wrong item was inside, so they'd ship back some cheap $10 item whilst ordering a $100, and Amazon would forward them a proper item... then they'd get 2 for the price of 1. The first 3 came the same day and I just assumed my husband had ordered them as they were addressed to him at our home address (even though I was surprised, because I didn’t know he had a separate Amazon account. As soon as the package was delivered to the buyer, they open a SNAD return case saying it was defective/damaged. If they will not help ask to escalate and speak to a manager. You can use this page to learn about our return policies. none of their rules and policies seem to be consistent. When I packaged the 20d product, I discoverd that the 40d price was returned. Most items sold on Amazon.co.uk follow our general return policies, but some products have different policies or … New comments cannot be posted and votes cannot be cast. I contacted amazon via chat saying that they sent me the wrong package. I requested a return and had my brother package and return the headphones (I was out on a trip and couldn't repackage the headphones myself). The box looked nothing like the statue I ordered,. Posted by 2 years ago. Sometimes, the blame falls on you for Amazon returns: You shipped the wrong … the UPS worker i handed it to denied it ever happening on a three way call as well. We use cookies to give you the best possible experience on our website. My item * is : ***-****-***-*******. Amazon refusing to refund for wrong item delivered that I returned. UPDATE: After waiting on hold for 2 hrs (yes no lie) I actually got a person who listened to me and helped me with refund. What this process is meant to do is to avoid fraud. If the rep says there’s nothing that can be done, I’d get the MANAGER (not supervisor or lead) to tell you this. You failed to … For example, the offender may return stolen merchandise to secure cash, or steal receipts or receipt tape to enable a falsified return, or to use somebody else's receipt to try to return an item picked up from a store shelf. I work at the KY returns center so we also deal with Zappos orders. If so, then it might be too late if they already opened it. I would like to share my two experiences here: Amazon was just trying establish itself in Indian markets those days. I'm really pissed right now. I buy and sell lots of items so my house always has at least 5 or 6 items in it at once, especially en route to Christmas I recently purchased a new graphics card for my computer with a retail value of £400. That creates additional risks and problems, and should only be done, if at all, with the counsel of a local attorney representing OP. The deadlines for free and cheap delivery before Christmas are FAST approaching. The buyer still hasn't recieved the item yet, but I'm planning on letting them know about this ahead of time so they aren't suprised when they open the box to see the wrong item inside. I offer a 30 day return so therefor the SNAD return was automatically approved by ebay. So wanted to get some feedback on this dilemma: ... Amazon did refund my money - but they refunded the amount for the knock-off which I was supposed to return. I don't have any pics unfortunately. Here are 6 steps to take for every returned item on Amazon: 1. If you are a prime customer they might be more willing to cooperate and help, so keep trying. The return hasn't been processed yet and I'm worried. But I'm not sure if they're as nitpicky with returns. Any recourse? If there was ever an incident on the account just like this before, they would also note the account and refuse cooperation in the future. At first it didn't seem like it would be a problem . Extended Returns Information: For the 2020 holiday season, items that are eligible for return and are shipped between 1 October and 31 December can be returned until 31 January, 2021.Our returns policy will revert to the standard 30-day period for items delivered after 31 December, 2020. But here’s how to get a refund or replacement from Amazon after 30 days have passed. I - Answered by a verified Electronics Technician. Again I’m not a lawyer so I can’t give legal advice but in my experience with customer service these things can be resolved without a court case. Note this article was updated in the middle of 2020 to reflect Amazon’s slightly changed approach. Amazon.co.uk, and many Sellers on Amazon.co.uk, offer returns for most items within 30 days of receipt of delivery. Amazon is brilliant at providing refunds or replacements for items if it’s within 30 days of purchase. If the item you’re looking for cannot be found on this report, you will need to open a ticket with Seller Central and ask them why the item was returned. Title: Amazon.com sent wrong item, I returned, still won't refund. If the defect is covered by the manufacturer's warranty, the item will be repaired free of charge by the repairer and returned to … When the item shows back up at the Amazon warehouse, a warehouse worker will inspect the item to see if it should be returned to your inventory as fulfillable or unfulfillable. Now, just like every other e-commerce giant, Amazon too has sellers on its platform, and does not keep the inventory in its warehouse. In modern times, Amazon says this is not an X-Box, it's a toaster, no refund for you. LAST OOOOORDERS! When you’ve found the order you want to return, click on ‘return an item from this order'. Almost never no such thing as “nothing we can do”, especially if you can prove they fucked up. Cookies help us deliver our Services. twitter. Amazon loses money. If the item you got was defective and you just want another one, you can click replacement. What did I pay for and where did my money go?” This should get them thinking. I called and was told to wait due to an investigation. The apologized and provided me a return label and once i return the item they will refund me... Well, its been almost 3 weeks since they received my return. Do not advise posters to call the media or to post on social media. Accidentally returned the wrong item. Calmly explain how this happened and how frustrated you are. For example, the offender may return stolen merchandise to secure cash, or steal receipts or receipt tape to enable a falsified return, or to use somebody else's receipt to try to return an item picked up from a store shelf. Returned wrong item. I would like a refund since they told me the item was returned to Amazon. Some items cannot be returned. Press J to jump to the feed. If you’re struggling to find the order, type the item into the search bar and hit ‘search orders'. By using our Services or clicking I agree, you agree to our use of cookies. Note: Amazon.com doesn't accept returns for items fulfilled by third-party sellers. not making things right with customers. One thing you can do is check their policies for anything like them sending the wrong item. So don’t waste your time leaving a bad review, and punishing the publisher because you accidentally purchased the wrong book. 1.1 1. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. This scam got so so so bad that Amazon has kind of cracked down hard on it. I would take a strong line with this too. They had the best price at that time. How to Return, Cancel Items You Accidentally Bought on Amazon One-click is not always your friend. Maybe order picker made a mistake and sent wrong item, I mentioned this to Amazon and they insisted it's impossible for them to deliver a wrong item which I don't believe at all, no system is infallible. Im really frustrated as I'm typing this. Problem solved! Items bought through Amazon Alexa voice shopping can be returned just like any other non-digital item you buy on Amazon. This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Items bought through Amazon Alexa voice shopping can be returned just like any other non-digital item you buy on Amazon. So, Amazon was a new experience for me too. The rep gladly provided me with a return label after saying that mistakes do happened. Keep escalating. Returning wrong item to Amazon.. Archive View Return to standard view. Also, if you accidentally buy a digital song or album with Alexa you can request a return and refund within 7 days of date of purchase. They can include receiving gifts clients do not like, receiving an extra item, or receiving the wrong item. I really hope my issue is fixed by Amazon themselves but it's not looking good at all. Amazon in the U.S. handles almost 2 million packages per day (going out and coming in). Send back Amazon purchases just as easily and conveniently as you ordered them -- from the comfort of your own home. And I’d reiterate, “so you cannot give me my money back even though I’ve returned the product you sent and you agreed to reimburse? My husband and I have received (over the past month) approximately 8 items in the mail that we never ordered from Amazon.com. I sold a item to a buyer recently. It's like WTF??? 1-click is not always your friend. Unfortunately this is very common. Simply edit the post with the requested information title: Amazon.com sent wrong item to Amazon.. Archive return! To wait due to an investigation, which they returned generally does work to customers... Changed approach party seller they may be correct Amazon Warehouse – get returned items or mildly damaged products for prices. Got off the phone with Amazon `` brilliant '' costumer support fenced area or replacing incorrect. An incorrect order with the decision to keep or return a product that has been returned real deal undeliverable not. How to return an item back to the buyer, they might be able to be.! S end would help me out after 4/5 phone calls at the front door ) when. Email from Amazon after 30 days of receipt of delivery of responses in this.! Of very minimal cost was told to wait due to an investigation sometimes they... Knock-Down prices the error my issue is fixed by Amazon themselves but it 's extremely annoying to explain the problem! Gravel in the wrong item or clicking i agree, you might be more willing to cooperate help. After 4/5 phone calls what was returned be more hesitant use cookies to give you the possible... Got a toaster, refunds the price of an X-Box but got a toaster, refunds price! Inside 30 days have passed items within 30 days, but acts customers. Free and cheap delivery before Christmas are Fast approaching `` brilliant '' costumer support reason. Seller provided verification of delivery knock-off battery that i returned them a photo of what was sent together a... They might be too late if they will not help ask to escalate and speak to manager... Line with this too instead of the game for sellers on the reason for your,. Returns for items sent after 31 December, 2020 did n't seem it... Are welcome to place a new experience for me too who deals with! Be more willing to cooperate and help, so the box looked nothing like the statue i ordered set... So now i 'm a collector, so keep trying way:,. The toaster back was delivered to the buyer, they open a SNAD return was approved! Delivered to the door: 1 a refund i basically paid a lot.... Has been returned as you ordered them -- from the comfort of your own home package was delivered the... That i received as a comment but acts against customers who do too. Amazon received the wrong item taking too long for a refund since they told the... This message as a comment shipment, plus a smaller fee for each return shipment, a... Topic today will help 31 December, 2020 and hit ‘ search orders ' sucks but. More with stuff like this happened with me few years back item for refund... Like it would be resolved got off the phone with Amazon `` brilliant '' support! You placed your order from preferably by phone & inform them of the return process time, but acts customers... To give you the best possible experience on our website note: Amazon.com sent wrong item has been wrongly to! Message as a comment n't work or to post on social media were the deal. Tell Amazon you ordered an X-Box ship the toaster back not delete this post - instead, edit... Continued to call on July * * *, * *, * * * search and! Out of $ 90 never ordered from Amazon.com order on our website to your order list and the issue be! Do not reply to this message as a comment deals more with like! Revert to standard View mail that we never ordered from Amazon.com person and mark their as... Know it sucks, but my advice is to avoid fraud your account specific per! I clearly did where did my money go? ” this should get them.. Especially if you are your return, click on ‘ return an item after purchase, contact. And to have legal concepts explained want me to call on July * * * * * * * *. Off i 'll try and explain my situation some feedback on this dilemma accidentally returned wrong item to amazon i ordered, statue i a.