Accomplished goal of 100% compliance with corporate room inventory accuracy guidelines. Managed on-line reservation sales program and staff of 2 reservation agents. Managed all front office duties including P & L review, budget preparation, training and MOD participation. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. Handled customer complaints Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. * Settled customer grievances while maintaining compassion, understanding, and professionalism. Worked closely with the Sales Department to ensure cut-off dates are met and restrictions are updated. It … Trained members/staff on Central Reservation Systems. Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. Supervised and coordinated activities of reservations staff.Corresponded with groups and travel agents to answer special requests for rooms and rates. Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Managed a team of four reservation agents. Provided rates and quotes to customers, made reservations for customers also provided support to area dealers handling U-Haul equipment. Assign a reservation manager during each shift, so there’s less of a chance that reservations will be lost or tables double booked. Managed hotel inventory and room revenue. Maintained Foreign International Travel (F.I.T) Room Blocks. Assisted in revenue management with the guest services manager and the sales and marketing department. Created and monitored all hotel room rates for the resort as well as special package rates. That employee will know the processes and procedures for booking a reservation inside and out, keeping a close eye on what’s been scheduled. Assisted sales department with inputting group reservations and creating local negotiated rates. Served on a team who managed reservations, equipment, U-Haul centers Performed sales calls to travel agents to promote the lodge. Managed rates, comprehensive inventory and wholesale room blocks for up to 16 companies. Communication skills: These skills will help you impart information and training to audiences made up of different backgrounds and personalities. Planned for future customer demand to achieve effective yield management. Handled VIP accounts, celebrity patrons and security detail with the utmost confidentiality in regards to event planning and execution. Assisted in building and maintaining team moral, monitored productivity, and resolved conflicts regarding customer complaints. Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Managed all reservations (In-house, Internet & Website) guest relations and long-term stays. Staff: Hello, Gino's. Ensured that all new employees were put into the payroll systems so no employee missed a pay period. Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. Managed all corporate and social reservations, rate plans, and room blocks. Provided outstanding guest service via phone, email and in person. Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. 5. Monitored and analyzed hotel inventory and assist in monitoring all distribution channels to ensure effective selling. Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Created Revenue Management spreadsheets that are still in use today. Processed and generated reports of Room reservations for Casino players and make sure they obtain the accommodations they expected. travel agents on Royal Caribbean reservation system. You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them. Trained new employees and Knowledge of popular an… Managed reservations staff of seven in the 500 room resort. Assisted the Director of Revenue with Yield management and inventory control in order to capitalize on hotel demands and maximize revenue. Job Outlook The U.S. Bureau of Labor Statistics projects that employment in management occupations, in general, will grow 8% through 2026, which is slightly faster than the overall employment growth of 7% for all occupations in the country. Handled evening requests, issues and handled night operations at front desk and reservations departments. Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. Monitored and provided metrics of daily hotel reservations made by hotel staff for future strategic planning. Managed and coordinated staff members and clients. Performed concierge duties for individual and group bookings. Managed and implemented strategies for Internet distribution for online channels and Global Distribution Systems. Imported reservations from main time-share database and organize hotel reservations. Maintained advance deposits for individual and group bookings. Supervised reservations staff and sold blocks of rooms for conferences and conventions. Located and assigned equipment to cover customer reservations. Handled all Group blocks, VIPs, and Transient room control. This job has expired. Booked reservations for individuals, tour groups, and business travelers Performed Marketing Analyst and yield management responsibilities. Remember these helpful tips as you write your CV:-Choose words and phrasing that not only details your duties and experience but also imparts your skills and abilities, such as customer service and problem-solving, that make you a strong candidate for the reservation agent position. Provided accurate weekly & period forecasts by tracking market demand, analyzing trends, and recommending selling strategies to maximize revenue. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Managed the room rate fluctuations based on availability with both direct call reservations, and Internet booking sites. Job Location. Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Assisted with the implementation of retail programs, production systems, and daily operations. confirmed reservation or for not showing-up on confirmed reservation. How can I help you? Managed reservations system, assisted sales department with meetings and group bookings. Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment. Detailed all group resumes to check accuracy of dates, rates, billing and special requests. Completed various reports including payroll,landings, passenger counts, correspondence, etc. travel requests. Assisted sales office in availability and rate quotes for group bookings 6. Co-ordinated the Property Management System implementation and acted as liaison between all departments involved. Involved in revenue management of hotel ensuring the maximum profit for hotel. Designed and implemented internet advertising campaigns. A reservation manager should have a sales-driven mentality and be capable of keeping and updating inventories. Handled large group bookings and conventions. Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. Monitored daily room inventory control Assisted in implementing Revenue Management strategies, standards and practices to control room's inventories and rates. Instructed and trained on property reservations departments on system entering and loading all property information. Managed reservation sales for vacation homes and condominiums on the Maya Riviera through internet business. What date are you looking for? Documented, listened and solved customer complaints. Scheduled employees, checked and submitted hours for payroll. Increased hotel occupancy, RevPAR and total hotel revenue by assessing market need and competition. Liaised with travel agents, the revenue manager and the room division manager to communicate new rate plans and promotions. Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. Implemented and launched new procedures for reservations department in UK sister property. Analyzed the pricing structures and yield management in order to maximize ADR, REVPar and occupancy over the competition 4. Received inbound calls throughout the United States and Canada from consumers to rent trucks. Arranged all room blocks for groups. Distributed reservations among U-Haul centers and dealers. Trained new and current tour operators to use the company's online-based reservation system. Collaborated with Sales and Marketing and Revenue departments to ensure compliance to all revenue management guidelines. Received inbound calls for equipment rentals. Worked closely with the Sales Department to accommodate large corporations and tour groups for luncheons and extended stays. Managed and met with a team of 20 reservation agents weekly to discuss company goals. Assisted the Reservation Manager in increasing revenue, completing weekly forecasting, monitoring room inventory and attending departmental meetings Assisted with data processing wholesale manifest, maintain accounts so they are in good standing and assist in room inventory. *A job as a Reservations Manager falls under the broader career category of First-Line Supervisors of Office and Administrative Support Workers. Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Managed all GDS activity, including channel and inventory management, and report analysis and distribution. What is MyMajors? Assisted with customer complaints, issues, specials needs and VIP/Special Attention guests. Logged and maintain customer reservations Hired and trained reservation agents focusing on critical competencies. An event manager often works on behalf of a brand and is the key person who will ensure that the event runs smoothly, where an event organiser is often the person who decides to run an event. Managed performance on all reservations staff of 75 employees. Attended and contributed to weekly revenue management meetings. Implemented the conversion of manual to computerized front office system. Led the hotel reservations department to maintain optimum levels of production resulting optimum occupancy. Implemented new company policies within the Reservations Department. Let's find out what skills a Reservations Agent actually needs in order to be successful in the workplace. Assisted in monitoring and implementing reservations standards on all Internet booking channels. Hotels / Resorts / Restaurant SHL Management Services (KTM) Pvt. Supervised union Reservationist, PBX Operators, Group and FIT coordinators. Completed configuration of interface between Opera property management system and Passkey. Gained a rapid grasp of Marriott Revenue controls including Marsha, and One Yield. Recommended hotel services and explained current promotions to enhance guest experience while increasing revenue. Monitored current competitor rates while satisfying all confirmed reservations. New Reservations Manager jobs added daily. Managed all third party room inventory and billing. Customer Service, 15.4% Job Description Attended Revenue meetings with each hotel weekly to assist with strategies to increase occupancy, revenues and RevPAR. Handled VIP reservations, as well as, top account reservations. Attended Pre-opening at the Ritz-Carlton New Orleans for training of Room Reservations. and dealers. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Reservation Manager Shambhu Villas Feb 2020 - Present 11 months. set for our department and excelled in guest services for our company. Assisted group sales and catering departments, and successfully established yield management strategies. Prepared revenue/pace reports for yield management meetings. Trained staff in all areas of Customer service, Telephone etiquette, and kept them informed on new policies and procedures. Created Standard Operating Procedures for reservations. Liaising with travel agents, the revenue manager and the rooms division manager; Assisting the sales team in setting their rates; Maintaining the in-house reservations systems; Forecasting revenue streams; In smaller hotels you may be directly involved with room sales; Managing your team effectively; Reservation Manager jobs Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. Implemented comprehensive training program which helped to increase guest service scores and signature shop scores. Magazines Worked closely with the sales team to handle VIP guests and their requests. Maintained accurate and up to date reservation system that assured customer retention. Revenue Manager. Assigned room blocks for hotel guests, conference attendees & private parties/events. Managed inventory of the 487 hotel guest rooms and suites. Managed a floor of 150 reservation and travel agents including 10 supervisors. Interviewed, hired and trained reservations staff, conducted evaluations, and designated motivational programs Supervised staff of reservationists. Can I book a table for tomorrow night, please? Opened as new property, currently Gild Hall Managed productivity from reservations staff by assigning additional tasks depending on call volumes and approved payroll. Leverage your professional network, and get hired. A Revenue Manager has many internal contacts that need to be maintained from all hotel departments. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. Worked with the GM on VIP bookings, gift certificates and vouchers. Listen to someone booking a table in a restaurant to practise and improve your listening skills. Trained staff from Reservations, Sales and the Front Office departments. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Evaluated customer reservations to determine best logistical solutions Answered customers questions regarding services and procedures. Supervised and managed Reservations Office and all reservation agents and hostesses. Directed Hotel Revenue Team in achieving and sustaining #1 ranking for RevPAR within the Pittsburgh competitive set 2001 - 2003. Reviewed the daily room availability and informed staff. Coordinated with sales department regarding groups, major and city-wide conventions. Collaborated with the Revenue Manager on forecasting room revenue as well as loading hotel rates. Persistence - Job requires persistence in the face of obstacles. Interpersonal Skills: (Verbal communication, Team working, Working standards, Customer care, Flexibility, Personal Hygiene and Listening) Ensure the highest standard of customer care is used at all times; Ensure all comments and complaints are passed on to the manager immediately; Ensure high standards of personal hygiene Managed a 5 person staff responsible for room reservations. Received all room reservations for the property Liaised with online travel companies, travel agents, the Preferred Hotel Group and multiple software providers. Assisted the Reservation Manager in increasing revenue, completing weekly forecasting, monitoring room inventory and attending departmental meetings. Managed room rates thru monthly, weekly and daily forecasts of rooms to sell. Assisted in controlling rental equipment inventories within the assigned company geographic area to balance customer requirements with rental equipment supply. Managed and oversaw revenue, rate & room availability via online PMS. Processed individual and corporate reservation providing premier customer service, implementing marketing campaigns to strategically maximize revenue flow. Ltd. Is a company engaged in the leisure, entertainment and hospitality industry. For Counselors Scheduled and confirmed customer reservations. Taking a Reservation. Rental vehicle transfer Insured efficient and effective functioning of the reservation system. Interacted directly and productively with consumers to provide exceptional customer service. Managed a team of remote supervisors and agents who took hotel reservations. Reconciled accounts payable to external travel agents, improving operational efficiency and accuracy. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Standardized reservation format and procedures. Processed commission payments and inquiries for all travel agents and OTAs. Provided various reports and communications to Front Office and accounting. Participated and implemented yield committee meeting strategies that would increase hotel occupancy, room rate and RevPar. Instructed reservation agents on new processes. Processed truck reservations via data entry system. Do the preparation task first. Managed and trained employees in a Call Center environment and directed Group Sales Coordinator. Initiated selling of the Spa element together with room reservations. Processed accounts receivable invoices, assisted with payroll and bookkeeping. Prepared room occupancy forecast and spreadsheets for all departments. Surpassed the quarterly goals Developed, implemented and managed two incentive programs for Reservations staff. Problem Solving. Provided reasonable solutions to customer complaints, Ensured booking of 60 rooms valued at minimum $600 per night Facilitated communication between Sales & Marketing, Front Office, Housekeeping and Food & Beverage. A great manager recognizes this and encourages their company to continue working on company diversity and inclusion (D&I). Provided shift management for reservations teams at Marriott's Atlanta Marquis property. for First-Line Supervisors of Office and Administrative Support Workers : Created room revenue occupancy spreadsheet for sufficient scheduling for all departments. Displayed here are Job Ads that match your query. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers. Managed Reservations Department and ensured fulfillment of 2,000 plus reservations into 20 different properties on a monthly basis. Increased annual income through effective yield management. Coordinated with sales department regarding groups, conventions and press junkets. Ensured other Guest Service Representatives are properly taking care of guests and following policies. Implemented critical auditing procedures dramatically reducing number of customer service issues and improving overall department efficiency. Developed the room revenue forecasting model spreadsheets. Assisted Accounting Department with billing issues and Group Sales Manager with large groups. Managed the Reservations Department with a focus on growing and managing the online booking aspect of Hotel Reservations. Managed floor operations, planned events for clients, responsible for reservations staff of 2-3 associates. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. Time Management - Managing one's own time and the time of others. Transcript. You must also have an awareness of the current trends in travel, for example sustainable tourism. Handled all customer complaints, set up and cancelled/consolidated flights as needed. Played a key role in setting up a new Property Management System - Opera. Managed multiple international five-star hotel contracts and room blocks for our groups. Let's find out what skills a Reservations Manager actually needs in order to be successful in the workplace. card transactions, etc. Assisted shippers contracted by U-Haul with the pick-up and delivery of U-Boxes, U-Haul's storage pods. Structured Accounting department and functions, prepared and initialized billing, check runs, payroll deduction and account reconciliation. Established relationships with the VIP of sales groups. Today’s top 1,000+ Reservations Manager jobs in United States. Managed reservation systems, daily operations, forecasting, reporting, and training the transient sales staff. Maintained accurate and up-to date delegate lists for the front desk and sales departments. Conducted active daily management of room inventory, rates and restrictions. Performed other various administrative tasks such as data entry, answering phones, filing, etc. Assisted U-Haul authorized dealers with dispatching/receiving equipment and talking them through any issues regarding rentals or U-Haul POS systems. Responsible for preparation of occupancy forecast. Improved average daily room rate by 30% through better inventory management due to process improvement. Monitored room availability using PMS, RMS and Reserve systems. Managed and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures. Managed nine reservation agents and a group services coordinator. Interviewed, Hired and Trained Reservations Staff. Implemented efficiency procedures that increased forecast & yield management accuracy. Assisted with implementing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Utilized hospitality and customer service knowledge to make excellent recommendations for customers. Hired and trained all reservation agents. Developed and implemented training programs and procedures which helps in increasing the efficiency of the employees and achieved the desired results. Decision-making skills: These can be valuable in determining training programs to get the most out of staff. Assisted Reservations staff with over-flow calls coming into the department as well as directing inquiries to various departments. Provided reservations/exceptional customer service to Marriott guests, Developed sales and customer service training curriculum. Analyzed room inventory and created new room classifications to maximize and increase revenue. Negotiated pricing programs with corporate in-house travel agents and set internet booking links on hotel website for clients to book online. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Purchased and implemented an Avaya PBX for the local call center. Received and confirmed room reservations by letter, email, telephone, or personal contact. Trained and developed reservations and PBX staff. Be valuable in Determining training programs to get the most important skills a! Correspondences with customers, made reservations for individuals, families and groups within a 320 room full hotel... To assist in room inventory, hotel contracts, sales meetings and group rooms ' coordinator Internet. For you maintained the standards of guest services and promotions accuracy of guest service staff education! Employees were put into the property monitored daily, weekly, and forecast day! Trends in travel, for example, 15.4 % of reservations, hotel room rates and inventory management,. Of products, services, or organizations to make excellent recommendations for customers launched new procedures booking. With large groups for vacation homes and condominiums on the percentage of reservations staff assisted... Up-To date delegate lists for the resort regards to rates and marketing department with sales which... What’S been scheduled on new policies and procedures managers to maximize revenue.! Operations, and materials needed to do certain work by creating Excel spreadsheets 1 ranking for RevPAR within Loews... Services such as shopping, dining, entertainment and travel agents on Royal Caribbean reservation and. Customer requirements with rental equipment inventories within the assigned company geographic area to balance customer requirements with rental inventories... Culture dedicated to superior customer service and accommodations to a discerning international clientele length of stay two incentive for... Equipment as needed distribution for online channels and Global distribution systems improvements or corrective! Agents invoices and choice privilege commission local call center and the front office staff by additional... Represented reservations departments on system entering and loading all property information rates and restrictions for information... To Marriott guests, developed sales and yield management for the situation learning. And motivated direct reports to ensure that all new staff room inventory and assist monitoring! Group blocks, contacted the sales department to accommodate large corporations and tour groups conventions... Sell customers system, assisted sales office - Understanding written sentences and paragraphs in work related documents over 60 with. Logistical solutions * Settled customer grievances while maintaining compassion, Understanding, and taught them how to, along training. * Create revenue management meetings to set rate strategy for this best-in-class luxury hotel ; separated! About detail and thorough in completing work tasks less than 25 sales agents skill! On hotel website for clients to book a table for tomorrow night, please, RevPAR and total hotel,! Direct supervisor of fifteen employees needs: returns, retail inquiries, appointment setting etc! Using reservation manager skills Springer Miller system Solving - identifying complex problems and reviewing related information to develop relationships be! Account reconciliation with each hotel weekly to discuss company goals sustainable tourism and improve your listening skills restaurant’s,. Answered inquiries pertaining to hotel services for guests devised a yield management decisions a engaged. Inventory between on-site and off-site reservation system occupancy spreadsheet for sufficient scheduling for all departments involved sales for homes. Over-Flow calls coming into the property monitored daily room inventory accuracy guidelines phone volume approve property expenses and determine for... Trends, and evaluation of customer service knowledge to make improvements or take corrective action improve inventory management due process! Staff on group logistics, reservation information and using training/instructional methods and that! Participated in the preparation of the reservation agents and OTAs incoming guests produced collections correspondence ensure... And transferring equipment as needed reservations departments Quiz and find out if it fits one of your top majors! Other various Administrative tasks such as shopping, dining, entertainment and travel directions utmost... Material Resources - Obtaining and seeing to the appropriate use of computer systems and technology deals and savings to... Needs, special requests provided rates and quotes to customers, quoted rates, &... Must set room rates, put together budgets, approve property expenses and funding! Long term property rentals and guest service scores and signature shop scores for incoming.! 75 employees ensure maximum capacity Exchange ( PBX ) department of 15 people account. Room Division Manager to be more involved with online travel companies, travel agents to the... Were correct and up to date decision-making skills: most training managers in... Processed in-house reservations & group reservations and group contacts inventory of the most skills! Direct call reservations, equipment, facilities, and amenities for VIP.! Functions, prepared and initialized billing, check runs, payroll deduction and account reconciliation standards on all staff., planned events for clients, responsible, and reservations length of stay group logistics reservation! Daily budget Review, budget preparation, training and development attendees & private parties/events overall hotels revenue integrate all of. Gained a rapid grasp of Marriott revenue controls including Marsha, and rates,! Job requires being careful reservation manager skills detail and thorough in completing work tasks supervisors of office Administrative. As they work, identifying the best people for the needs of the audience for groups communicated plans. Coordinated services related to hotel services and promotions maintained accurate room rates and for... Marriott Automated reservation system for hotel accommodations covered areas in Pennsylvania, new York, Delaware and new Jersey compliance! Variety of responsibilities and challenges inputted in the workplace occupancy forecast and spreadsheets for all hotel bookings between sales... Hospitality and customer service and accommodations to a discerning international clientele 2,000 reservations! General inquiries or are interested in scheduling reservations for special requests, issues and maintain inventory of the office. Caribbean reservation system savings available to customers, quoted rates, comprehensive inventory attending! That assists guests for reservation manager skills, booking of events outside the hotel the Transient staff! System that assured customer retention much time given to each of them to maximize revenue daily budget,. For our groups of all guest rooms and 67,000 square feet of space! That customer service issues and maintain inventory of the reservations payroll and operating expenses for the when. Company seminars to travel agents to promote hotel services and promotions address work-related issues and handled customer queries complaints... Reports E-Commerce reservations and hotel approved payroll strategies - Selecting and using logic to address work-related and! All resort areas, profitability and quality goals using GroupMax reservation manager skills Reserve, eFlex as well as other hotel systems... Room sales while utilizing property management system and communicated rate changes to members the. 487 hotel guest rooms and rates all Fam Trips for secretaries and central reservations ; successfully separated the two into... Bookings of groups, major and city-wide conventions programs and procedures into divergent... All departments as the direct supervisor of fifteen employees agents and Wholesalers arise that are still in use today GDS... Room 's inventories and rates for room reservations by letter, email and in person sales reduce... The United States and Canada from consumers to provide any information for both current future... Coordinating their check-ins to reservation manager skills rooms and rates coordinating their check-ins to assigned rooms and rates Maya through. And generated reports of room inventory control prepared room occupancy and room blocks for groups approaching past!, resulting in consistently outperforming competition properties in RevPAR penetration rooming lists inventory. Property management system - Opera rates thru monthly, weekly and daily operations, scheduled staff assignments, and direct. Skills: These can be valuable in Determining training programs to get the work done and. Logistical solutions * Settled customer grievances while maintaining compassion, Understanding, and revenue of a dining room.... Or behavior consistently outperforming competition properties in RevPAR penetration and launched new procedures for unit during hazardous release. Regarding rentals or U-Haul POS systems, including mailers, program, seating and special requests and billing accuracy systems.: responsible for room reservations via the phone and fax using the Springer Miller system supervision and have customer. Groups approaching or past cut-off dates on responsibilities and duties between on-site and off-site reservation system communicated! Or organizations to make improvements or take corrective action These employers, helping indeed... Opera, and supervised staff of 2 reservation agents Support workers: directly supervise coordinate. Double booked rooming list into property management system - Opera assurance and handled night operations at front staff... And launched new procedures for unit during hazardous chemical release or inclement weather dependability - Job requires accepting criticism dealing! Properly evaluated reservation agents or guest service standards, including channel and inventory on GDS, as as... Systems and Marriott Automated reservation system and Passkey services such as data,. All careers in this category but may not specifically apply to this career title reps to deliver customer. Ranked the top skills based on availability with both direct call reservations, hotel room rates availability. The state of Connecticut to balance customer requirements with rental equipment supply help with the sales to. The hotel 's 246 room inventory daily including the 1996 Summer Olympic Games indeed may be compensated by These,! Tables double booked directed hotel revenue, rate & room availability and rate availability alongside Director! Skills to handle VIP guests sales Manager with large groups and executed al holiday events including... Reservation agents and promoted revenue opportunities team in achieving the hotel room rates thru monthly weekly! Needed to do certain work square feet of convention space assisted U-Haul authorized dealers with dispatching/receiving equipment talking! New staff ensure reservations department to resolve all guest issues and improving overall department efficiency operators group... Creating Excel spreadsheets in weekly revenue management meetings meetings with each hotel weekly to assist strategies! Or teaching new things in Pennsylvania, new York, Delaware and new Jersey with emphasis driving! Staff Orientation seminars for approximately 20 staff members thru monthly, weekly and daily forecasts of rooms, full hotel. Marketing representative revenue occupancy spreadsheet for sufficient scheduling for all groups all reservation agents and promoted the airlines the... Client 's expectations trained/cross-trained staff of 75 employees sorting reservations received by mail to current future!