The rights of return in terms of the Consumer Protection Act are in addition to any other right in law between a supplier and consumer to return goods and receive a refund. The agency has a regional office in all 15 regions and has an information center in 79 provinces across the Philippines. Download Now! Download Now! ... Dalaten said that on the “No Return, No Exchange” policy, consumers can avail of the remedies only when products are found to be defective and “change of mind” is not covered under the Consumer Act of the Philippines. ... No Return, No Exchange Policy. You may look forward to the availability of basic and prime commodities to consumers at affordable prices and of good quality. Most Saskatchewan retailers are not required by law to have one, but many offer the service. The newly-established Calabarzon FB page for consumer protection and welfare uses characters such as Kuya Carl and Manong Justin as it imparts across consumer their rights and DTI’s policies for the protection of consumers like the ‘no return, no exchange’ policy, product quality and safety, the purpose of price tags, among others. Assert your consumer rights – DTI. altered the item. Right to representation is the right to express consumer interest in the making and execution of government policy. “The DTI recognizes the importance of the involvement and participation of COs in every aspect of promoting consumer rights and responsibilities and other consumer-related programs. The Consumer Rights Act gives you the statutory right to return something and get your money back if it's faulty. She added that it is because consumers failed to read the product manual and neglected to comply with terms and conditions set by the warrantor that eventually lead to mishandling and misused of the product. The Australian Consumer Law (ACL) provides a range of consumer protections. Right to safety that ensures protection against products or services that are hazardous to health and life. Please enable JavaScript to view the page content. DAGUPAN CITY, Feb. 18 (PIA) -- The Department of Trade and Industry (DTI) has reiterated its reminder to the public to always be vigilant and to assert their consumer rights in buying products to ensure their protection and be able to get the best value of their money. Right to information provides protection against deceptive advertising or labelling and has the right to be given the facts and information needed to make an informed choice. The “No Return, No Exchange” or any equivalent tag line is not allowed to be posted in stores nor written in the official receipt of any business transaction pursuant to the implementing rules and regulation of Republic Act (RA) no. The ACCC, together with the state and territory consumer protection regulators, have developed a new point-of-sale sign to give consumers clear information about their rights to refunds and replacements under the Australian Consumer Law. The Philippine Information Agency is the official public information arm of the Government of the Republic of the Philippines. Right to choose your product. 7394 or the Consumer Act of the Philippines. while merchants are not required to accept returns (unless there is a defect, in which case it may be covered by an implied warranty), certain laws govern the disclosure of refund and return policies. Right to choose gives the consumer the right to select among products and services at competitive prices with an assurance of satisfactory quality. Right to healthy environment is the right to live and work in an environment which is neither threatening nor dangerous and which permits a life of dignity and well-being. The Australian Competition and Consumer Commission's (ACCC) repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem, and provides key information about when you can use your rights. Right to fair and honest dealing. As explained, in-house warranties give consumers 7 days to return a product for whatever reason. … While merchants are required to accept returns in only certain situations, some states have laws governing the disclosure of refund and return policies. It is an attached unit of the Presidential Communications Operations Office (PCOO). Consumer Return and Refund Laws by State ... A store that does not have a return policy can refuse to take back goods, as this is within the law. Consumer Education CONSUMER RIGHTS The Right to Basic Needs. The right that guarantees survival, adequate food, clothing, shelter, health care, education and sanitation. Please enable JavaScript to view the page content. To be best protected, consumers must be well-informed with their basic consumer rights, which include basic needs, safety, information, choice, representation, redress, consumer education and healthy environment, Dalaten said. through PCOO, national government agencies, and other public sector entities in communicating their programs, projects, and services to the Filipino By Elsha Marie B. Soriano How to File a Complaint You can send us your concerns on warranties, No Return, No Exchange (NRNE) and other continue reading : Complaints (JNPD/EMBS/PIA-1, Pangasinan). Alinsunod ito sa sa Republic Act 7394 o "Consumer Act of the Philippines." In instances not dealt with above where a consumer returns an item to the supplier, the return will be dealt with in terms of the supplier’s own returns policy. Right to basic needs guarantees quality of life and adequate food, clothing, shelter, health care, education and sanitation. Problema sa Product Safety and Quality. Check the expiration, test it out, and physically examine for defects. The Right to Safety. Attach your proof (s) of transactions and send it via email to ftebmediation@dti.gov.ph. Provide the following information: your name and address, the name and address of the store or service provider you are complaining about; and a narration of facts (don’t forget to include dates). people. (Arim Mira/DTI-MisOcc) The consumer protection act and the Bill of Rights allow consumer certain rights and these include the following: Right to privacy. The PIA works with the Office of the President Presidential Communications Operations Office, DTI to public: Assert your consumer rights. No Return, No Exchange — Points to Remember: Inspect all products that you’re planning to buy. A recent CHOICE shadow shop uncovered widespread ACL violations, and the ACCC has been penalising retailers that don't play by the rules – as several Harvey Norman franchiseesdiscovered in late 2013. If a product has a minor fault, the retailer can choose to repair the item, replace it, or refund your money. CAB can advise you on your consumer rights and obligations, in person, by phone, or online. The issuance of a cease and desist order; The acceptance of a voluntary assurance of compliance or discontinuance from the respondent which may include any or all of the following terms and conditions: An assurance to recall, replace, repair or refund the money value of defective products distributed in commerce; An assurance to reimburse the complainant out of any money or property in connection with the complaint, including expenses in making or pursuing the complaint, if any, and to file a bond to guarantee compliance therewith. Many retailers have a return/exchange policy. Your 30 day right to return. "Nakita ng konsumer na may defect [ang produkto], ayun po dapat isaalang-alang ng retailer," ani DTI Mediation Division chief Perpetua Werlina Lim sa "Usapang de Campanilla" ng DZMM nitong Miyerkoles. Dalaten said that on the “No Return, No Exchange” policy, consumers can avail of the remedies only when products are found to be defective and “change of mind”  is not covered under the Consumer Act of the Philippines. Retailers can set the terms and limitations of a return policy, but if a policy is brought to the consumer’s attention at or before the … When a product isn’t up to scratch, the Consumer Guarantees Act gives you powerful after-sales rights. You need to file a complaint. Main Office Address. Fortunately, my friend knows his consumer rights and brought the items back to the supermarket. Natalia Dalaten, officer-in-charge provincial director of DTI Pangasinan, reminded the public to exercise their eight basic consumer rights to protect themselves from deceptive sales. Community Law Centre – offers free one-on-one legal advice to people with limited finances. As a consumer you have certain rights and you must know your rights and consumers should be aware that they are entitled to enforce their rights. The “No Return, No Exchange” or ANY equivalent tag line is NOT ALLOWED to be posted in stores nor written in the official receipt of ANY business transaction. Right to redress provides the right to be compensated for misrepresentation, shoddy goods or unsatisfactory services. When products are faulty. The Return & Refund Policy is the policy that informs customers of the cost, timeframe, and requirements for returning merchandise for a refund or exchange.. Use our Return & Refund Policy Generator to create a Return and Refund Policy for your business.. “Be always vigilant and use social media to help you become well-informed and updated on issues that may affect your rights as consumers,” said Dalaten in a statement. You have the legal right to a refund if you return your faulty good within 30 days of receiving it, regardless of what the store's return policy says. Download Now! The policy also indicates whether the refund is provided as store credit or return of the purchase price. COMPLAINTS DTI is committed to providing a fair, timely, and professional response to your feedback. Published on February 19, 2019. You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. Right to consumer education conveys the right to acquire the knowledge and skills necessary to be an informed consumer. Likewise, on the problems encountered by consumers, Dalaten disclosed that consumers mostly incurred problems on the product and its service warranties. The Department of Trade and Industry (DTI) is a prime mover of consumer welfare. DTI Consumer Care is the official page of the Department of Trade and Industry's Consumer Protection Group (CPG) where consumers can get relevant and up-to-date information on their rights, responsibilities, and protection under the law. Immediate reimbursement of the amount paid; For product quantity imperfection, the consumer may demand alternatively at his option: The supplementing of weight or measure differential; The replacement of the product by another of the same kind, mark or model, without said imperfections; The immediate reimbursement of the amount paid, with monetary updating without prejudice to losses and damages, if any. The Anti-No Return, No Exchange poster of the DTI. DTI explained that store policy signs is regarded as deceptive because consumers may return or exchange the goods or avail of other remedies, in case of hidden faults or defects, or any charge the buyer was not aware of the time of purchase. All content is in the public domain unless otherwise stated. She urged the public to report their complaints against trade exploitations and deceptive sales at DTI-Pangasinan Provincial Office located at the 2nd floor of Star Building, Arellano Street in Dagupan City or call at telephone numbers (075)-551-3183 or 529-6177 or email at RO1pangasinan@dti.gov.ph. Natalia Dalaten, officer-in-charge provincial director of DTI Pangasinan, reminded the public to exercise their eight basic consumer rights to protect themselves from deceptive sales. You can find legal information and other resources on its website. The Act says products must be of acceptable quality, fit for purpose and match their description. Dalaten stressed that nowadays, consumers should assert their consumer rights especially that they have wide range of products and services they can choose from. For retailers or salespeople, being ignorant of the law is no excuse – and there is plenty of ignorance out there. Good practice: policy does not mislead consumers and sets out consumer rights clearly and comprehensively; Pass: policy is ok, but has minor problems or could be clearer; and Fail: policy seriously departs from good practice, risks misleading consumers regarding their rights or places unreasonable barriers to returning faulty goods. Almost every consumer has returned a purchased retail item for a refund, exchange, or store credit at some point. Dimagiba said that DTI already released an order to … ... 1-DTI (384) Mobile: 0917.834.3330 Email: ask@dti.gov.ph. No Warranty. You are entitled to return a product if you believe that there is a problem. Sign up for the monthly news, bulletins, and events. It is committed to protecting the rights and interests of the consumers and is also committed to developing policies and programs aimed at sustaining the growth and development of the Philippine economy. Dalaten stressed that nowadays, consumers should assert their consumer rights especially that they have wide range of products and services they can choose from. Restitution or rescission of the contract without damages; Condemnation and seizure of the consumer product found to be hazardous to health and safety unless the respondent files a bond to answer for any damages or injury that may arise from the continued use of the product; The imposition of administrative fines in such amount as deemed reasonable by the Secretary, which shall in no case be less than Five Hundred Pesos (P500.00) nor more than Three Hundred Thousand Pesos (P300,000.00) depending on the gravity of the offense, and an additional fine of not more than One Thousand Pesos (P1,000.00) for each day of continuing violation. Complaints and requests for review of our processes help us continuously improve the quality of our services and communications. replacement of the product by another of the same kind in a perfect state of use. However, this guarantee causes confusion as it misleads the public from the law-imposed warranties. What is a Return & Refund Policy. The prohibition is aimed to correct the misconception of a lot of consumers that they do not have the right to return shoddy or defective goods or demand for remedies in case of defective or imperfect service because of the "No Return, No Exchange" notice in the receipts or anywhere in the business establishment. The DTI reminder was issued this October 2016 which is considered as the Consumer Welfare Month. Know more about the rights of consumers as well as tips on how to become a more empowered and vigilant consumer. The following information covers the basics of refunds and return policies in general. 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